Return and Refund Policy

1. Eligibility for Returns

• Returns are accepted only for defective, damaged, or incorrect items received.

• Customized or personalized products are not eligible for returns unless they arrive damaged or incorrect.

• Items must be returned in their original condition, unused, and with all tags and packaging intact.

• Return requests must be initiated within 7 days of receiving the order.

2. Return Process

• To request a return, contact our support team at support@coolidesigns.in with your order number and a description of the issue.

• Our team will review your request and provide return shipping instructions if applicable.

• Customers may be required to provide photographic evidence of the defect or damage.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item received).

• We recommend using a trackable shipping service to ensure safe return delivery.

• Cooli Designs is not responsible for lost or delayed return shipments.

4. Refunds & Replacements

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days and credited back to the original payment method.

• In cases of defective or incorrect items, customers may choose between a full refund or a replacement.

5. Exchanges

• We do not offer direct exchanges. Customers must return the unwanted item and place a new order for the desired product.

6. Non-Returnable Items

• Personalized or customized products

• Items that have been used, washed, or damaged by the customer

• Items returned beyond the 7-day return window

7. Contact Information For return-related inquiries, please contact us at coolicustomercare@gmail.com